Refund policy
This policy explains when Smartdevframework issues refunds for training seats and engagements purchased via invoice after written confirmation. This website does not take card payments.
Eligibility
Refund requests must come from the billing contact named on the invoice or an authorised finance representative. Seats transferred to another learner in the same organisation are preferred over cancellation when the cohort has not yet started.
Timeframe
For self-paced Desk Seat purchases, you may request a full refund within 14 days of payment, provided less than 20% of module content has been accessed. For scheduled Control Room or Assurance Circuit cohorts, full refunds are available up to 14 days before the published start date.
Full and partial refunds
Cancellations between 13 and 7 days before a cohort start may receive a 50% refund of tuition. Cancellations inside 7 days are not refundable, though we may offer a single transfer to a later cohort within six months if seats exist. Partial refunds are calculated on tuition only — travel or third-party costs you incur are excluded.
Non-refundable items
Custom materials produced for an Assurance Circuit engagement after kickoff, completed one-to-one clinics already delivered, and administrative bank fees on international transfers are non-refundable.
Refund process
Email contact@smartdevframework.digital with your invoice number, programme name, and reason. We confirm eligibility within five working days.
Processing time and method
Approved refunds are returned via the original payment method (typically bank transfer against the invoice) within 14 working days of approval. We do not issue cash refunds.
Cancellation by Smartdevframework
If we cancel a cohort, you may choose a full refund or transfer to a later date at no extra fee.
Exceptions
Statutory consumer rights under United Kingdom law remain unaffected. If illness or other serious circumstances prevent attendance, contact us — we consider goodwill transfers case by case without creating a general precedent.
Contact for refund requests
46 Brackley Road; Tilstock; SY13 3LJ; United Kingdom · 078 8689 2480 · contact@smartdevframework.digital